Privacy Policy

Our Privacy Commitment

Your privacy is important and we are committed to the protection of the personal information we collect from you.

This policy explains how we use and protect the personal information that we collect and share. Its goal is transparency and assistance to you so that you have complete confidence in the integrity of your browsing experience.

What Kind Of Information We Collect

Personal Data You Give To Us

We collect and use information which you provide to us. When you click to book, you are (as a minimum) asked for your name and email address. Depending on your booking, we may also ask for your home address, telephone number, payment information, date of birth, the names of any guests travelling with you and any preferences (such as meal preferences and any mobility restrictions).

There are also other instances where you’ll provide us with information. For example:-

  • Communicating with our customer service team.
  • Opening a member account, which allows you to access exclusive member rates, save your personal settings, searches, wish-lists and manage your email subscriptions.
  • Participating in referral programs or other marketing campaigns, will likely require you to provide us with personal data.

Information About Others

If you make a booking for someone else through this site, you may submit that individual’s personal information. However, it’s your responsibility to ensure that the person or people you have provided personal data about are aware that you’ve done so, and have understood and accepted how we use their information (as described in this privacy statement)

Automatic Collection Of Other Information

We automatically collect some information from your computer or Device when you visit our websites or apps. This happens even if you don’t make a booking. This includes your IP address, the date and time you accessed our services, the hardware, software or internet browser you use and information about your computer’s operating system, and locale\language settings. We also collect information about clicks and which pages have been shown to you. When you make a booking, our system registers through which means and from which website you have made your booking.

For mobile device users, we also collect data that identifies your mobile device, device-specific settings and characteristics, application performance and other system activity.

Information From Other Sources

We may also receive information about you from other sources. These include business partners, such as affiliate partners, and other independent third parties, and anything we get from them may be combined with information provided by you. When you use some of these, you provide the booking details to our business partner, who then forward your details to us.

Hotels and their appointed third-parties may share information about you with us too. This may happen if you have support questions about your pending booking, or when disputes arise about your booking.

Payment Information

If you make a travel booking with a hotel directly, powered by the booking engine Revato, we will collect payment information from you, including your credit card number, cardholder name, expiration date, authentication code, and billing address. We will securely store (in a certified PCI-DSS environment) and transmit this information to the supplier of the travel booking to complete the transaction. Please note that the supplier processes your payment, not us. You agree to review and be bound by the supplier’s policies and procedures before making a booking through this site.

Location Information And Other Information From Devices

We may collect information about your location if you have instructed your Device to send such information to the application via the privacy settings on that Device. When you use an App on a Device, we will collect and use information about you, including location information, in generally similar ways and for similar purposes as when you use this site.

You can change the privacy settings of your Device to turn off the functionality to share location information. Please note the turning of location sharing may affect certain features of our App.

How We Use Your Information

General Purpose And Legal Basis

We use the information collected about you for the following general purposes:

  • For registration and to manage your account;
  • To communicate with you in general, including to provide information about us;
  • To facilitate your booking of hotel reservations;
  • To respond to your questions and comments;
  • To measure interest in and improve our products, services, and this Website;
  • To engage in direct marketing or notify you about special offers and products or services available from us or our partners that may be of interest to you in accordance with your marking preference;
  • To otherwise customize your experience with us, including customizing the ads shown to you on other websites;
  • To solicit information from you, including through surveys;
  • To resolve disputes or troubleshoot problems;
  • To prevent potentially prohibited or illegal activities;
  • To enforce our Terms of use; and
  • As otherwise described to you at the point of collection

To use your personal data as described above, we rely on the following legal bases

  • Performance of a contract: the use of your information may be necessary to perform the contract that you initiated with us. For example, if you use our services to make an online booking, we will use your information to carry out our obligation to complete and administer that booking.
  • Legitimate interests: we may use your information for our legitimate interests, such as to provide you with the best suitable content of the website, emails and newsletters, to improve and promote our products and services and the content on our website, and for administrative, fraud detection and legal purposes including disputes between our commercial partners.

Share Your Data With a Third Party

We may share your information with the following entities:

  • Suppliers, including but not limited to hotels or other third-party agents whom fulfil your booking. Throughout this site and its affiliated sites, all products and services provided by third-party suppliers are described as such. Information that we share with suppliers to facilitate booking will be treated according to applicable suppliers’ privacy policies, except for payment information. We share payment information only when it is necessary for travel booking facilitated through or made on this site, and we restrict suppliers’ use of payment information for these purposes.
  • You must review the privacy policies, terms of use, and other policies of any travel supplier whose products and services you may purchase through this site. Please note that these suppliers also may contact you as necessary to obtain additional information about you or your travel plans, to facilitate your travel booking, or for other purposes consistent with the practices described in their privacy policies and terms of use.
  • Third-party vendors who provide services or functions on our behalf, including business analytics, payment processing, customer service, marketing, public relations, distribution of surveys, and fraud prevention. We may also authorize third-party vendors to collect information on our behalf, including, for example, as necessary to operate features of our Website or to facilitate the delivery of online advertising tailored to your interests. Third-party vendors have access to and may collect information only as needed to perform their functions.
  • Business partners with whom we may offer products or services in conjunction. You can tell when a third party is involved in a product or service you have requested because their name will appear either with ours or separately. If you choose to access these optional services, we may share information about you, including your personal information, with those partners. Please note that we do not control the privacy practices of these third-party business partners and they may engage in direct marketing to you.
  • Affiliated Websites: If you were referred to this Website from another website, we may share your registration information, such as your name, email address about you with that referring website. We have not placed limitations on the referring websites’ use of personal information and we encourage you to review the privacy policies of any website that referred you to this site.
  • Your local office: In order to support the use of our services, your details may be shared with subsidiaries and related entities of the corporate group which act as service providers for us, including in relation to customer support services

We also may share your information if we believe, in our sole discretion, that such disclosure is necessary:

  • to comply with legitimate and enforceable subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us;
  • to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of this company and our subsidiary, our customers, or others; and in connection with our Terms of Use and other agreements; or
  • in connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

Other than as set out above, you will be notified when personal information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information.

Changes To This Privacy Policy

We may change or modify this Privacy Policy in the future. We will note the date that revisions were last made to this Privacy Policy at the bottom of this page, and any revisions will take effect on the third business day upon this policy being published. We advise you to check this Privacy Policy to review the most current version.


This policy was last updated on 5th Jan 2019